Services

Think Unified provides IT solution services for small to medium sized businesses. Our network support package includes routine expert maintenance to keep your network, servers, and PC’s up and running so you minimize downtime and maximize productivity. Rapid response to IT problems are handled remotely or on-site. Rest assured, your systems are protected, secure, and available when you need them most, so your employees stay productive.

Our Network Support Package includes:

• Proactive Server & Desktop Management
  Think Unified offers Proactive Server and Desktop Management as part of our service offering. Through a secure connection, we are able to proactively update, backup, and manage all of our clients’ computers and servers. This allows us to monitor and fix problems before they arise. If a problem does occur, our team can spot issues and fix them before they become a larger problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7.
• Remote Monitoring
  Think Unified has a fully staffed NOC (Network Operations Center) that monitors, troubleshoots, and escalates alerts on any issues that may arise from your network. Through our remote monitoring services and managed email protection, every aspect of your network and servers are monitored and issues can be spotted and fixed remotely before you’re even aware of it. You can rest easy knowing you have highly trained engineers monitoring your network’s vital signs at all times so that your systems stay up and you can concentrate on your business.
• Remote Support
  When issues and problems arise, you can lose valuable time and money waiting for computers, servers, and other hardware to be repaired. But with Think Unified remote server and desktop support, we can fix most problems remotely even while you’re on the phone with us. As part of our Think Unified service, when you have an issue, you won’t have the time, expense, and hassle of having to wait for a support person to arrive. Just another benefit of our Think Unified Network Support Package.
• On-Site Support
  When issues cannot be fixed remotely, or you just need to see a Think Unified technician face-to-face, we also offer on-site support. You have a team of experts you can count on who can come to your office if you need help with an IT issue. And we never outsource our work so you always get a top IT expert to meet with you. With Think Unified, you get the option and convenience of receiving remote assistance or the personal touch of on-site support.

Other services we offer:

• Installation
• It Procurement
• IT Staff Augmentation